frequently asked questions

1. Where do you ship?

We currently ship worldwide to most parts of the world from our office in Denver.

 

2. What form of payment do you accept?

We accept all major credit cards through our site, PayPal, and Amazon payments.

 

3. What currency are prices displayed in?

All prices on our site are in USD. 

 

4. Is my payment information secure?

Absolutely. We use Shopify Payments, a highly trusted ecommerce service provider that is certified to PCI Service Provider Level 1, the most stringent level of certification. No sensitive data ever reaches our server.

 

5. How long do items take to ship?

Please see our shipping page. Since the start of the pandemic with orders to Canada and other international destinations we've been seeing more delays and irregular delivery times.

  

6. How much does shipping cost?

We offer free shipping on orders over $75 within the United states. For more details about our shipping and regarding international orders, please refer to our shipping page.

 

7. Can I return or exchange my item?

Yes, please see our returns and exchanges policy.

 

8. How do tonlé products fit?

Please refer to our sizing chart for detailed sizing information. We aim to make our sizing as inclusive as possible and our sizes currently range from US sizes 0-26. We aim to improve our fit and size range with each new collection, and we welcome your feedback on how to improve! 

 

9. Can I shop tonlé products in stores?

Yes! Please see our full list of retail stockists here. 

 

10. Can I sell tonlé products in my store?

If we have the production capacity to do so, we are always interested in expanding our list of like-minded partner retailers across the globe! If you think your store would be a good fit for tonlé products, drop us a note at hello@tonle.com

 

11. Yes. Please view our Privacy Policy here.