shipping

FREE SHIPPING

We currently offer free shipping within the United States on orders over $75 either using USPS First Class or Ground Mail. All orders ship from our Denver, CO office within 10 business days of receipt. 

If your tracking link says your item was delivered but you didn't receive it please let us know as soon as possible so we can work with the carrier to locate it. We're unable to reimburse you for mail theft, but we'll do everything we can to find a missing shipment.

INTERNATIONAL SHIPPING

International shipping is currently available for a $25 flat fee which covers freight. Please note this does not include any additional import taxes, customs duties and/or fees imposed by the destination country upon arrival.

When you place an international order you agree to pay any applicable fees levied by your destination country. As these fees vary widely it’s not possible for us to determine exactly what they may be. We know it’s frustrating and wish it were more straightforward!

Return shipping on international orders is the responsibility of the buyer.  

ESTIMATED DELIVERY TIME

• United States: order processing time + 5-7 business days shipping
• Canada order: processing time + 10-15 business days shipping
• Mexico: order processing time + 7-10 business days shipping
• All other destinations: order processing time + 15-20 business days 

MISSING PACKAGE POLICY

USPS and Global Post are our trusted partners in ensuring orders reach our community. On the rare occasion a package goes missing in transit beyond 30 business days, we gladly offer store credit in the equivalent amount. Unfortunately tonlé cannot be held responsible for packages marked "delivered" on tracking that go missing due to an insecure location.

If you wish to update your shipping address after placing an order please contact hello@tonle.com